Bad Experience with PSI Proctor – ID Verification Issues & Exam Launch Disabled

sohelsaiyed

Hi everyone,

I wanted to share a frustrating experience I had with PSI during my exam session and ask if anyone else has faced similar issues — or if anyone has advice on how to escalate this properly.

I started my exam early to make sure everything was ready. The ID picture I initially uploaded was approved by the PSI app, and I was able to move forward. However, once the proctor joined the session, they said the ID image (a picture of my passport) was not clear enough. I was asked to hold my passport up to the webcam, which I did — for over 10 minutes — trying my best to keep it steady and visible. Still, they said they couldn’t verify the document.

Then the proctor asked me to restart the verification process and canceled the current session. I followed the instructions and went through the ID verification again. Despite the same process and using the same passport (which had already been accepted by the app), the proctor again said it was not clear and this time requested a different form of ID. Before I even had a chance to respond or ask questions, the session was abruptly canceled again.

After this, I tried to go back and re-launch the exam, but the Launch button had become disabled and I was completely locked out. I spent over 75 minutes trying to comply with all their requests, but I never even got the chance to start the actual exam. It was extremely stressful, especially since I had prepared for this and made sure to meet all the requirements ahead of time.

Now I’m concerned that this may have counted as one of my exam attempts, and I’m also worried about the validity window — my exam is only valid until April 16, and I had planned to use this attempt and potentially retake it if needed before that date. But with all these issues, I lost this opportunity through no fault of my own.

Has anyone experienced something similar with PSI proctoring? Were you able to get your attempt back or request an extension on the validity period? Any suggestions on who to contact or how to make sure this is resolved?

I appreciate any guidance you can share. Thank you!

fcioanca

Hi @sohelsaiyed

We apologize for the issues you experienced with your exam. If you have not done so already, please open a ticket with the Linux Foundation Customer Support team at trainingsupport.linuxfoundation.org and they will assist you in rescheduling your exam. Please note that response time may take up to several business days, as each ticket is addressed in the order received.

Regards,
Flavia
Linux Foundation Education