The PSI secure browser installer crashed - my exam is due in 2 hours

jszigetvari

Hello Everyone!

My exam is due in 2 hours, and I was trying to install the PSI Secure Browser onto my Kubuntu 24.04 computer, but the installer crashed on me with this:

exam@work:~$ ./PSI-SecureBrowserSetup_pd_FMDEFKFVBX12QFN2JJXDAQVPPG-01JKQ87VMMR8HDM0YFPW96P6JR --debug
v20230215T1010 4.0.0 https://software.bridge.psiexams.com/api/production/
X11 - OK
name ./PSI-SecureBrowserSetup_pd_FMDEFKFVBX12QFN2JJXDAQVPPG-01JKQ87VMMR8HDM0YFPW96P6JR
base name PSI-SecureBrowserSetup_pd_FMDEFKFVBX12QFN2JJXDAQVPPG-01JKQ87VMMR8HDM0YFPW96P6JR
base name check false
Locale hu_HU.UTF-8
expecting AppImage to fail.

PSI Bridge Secure Browser setup configuration:
PLATFORM: linux
ARCH: x64
DOWNLOAD: https://software.bridge.psiexams.com/api/production/PSIBridgeSecureBrowser-4.0.0-linux-x64.tar
EXAM URL: PSI-SecureBrowserSetup_pd_FMDEFKFVBX12QFN2JJXDAQVPPG-01JKQ87VMMR8HDM0YFPW96P6JR
HOME dir: /home/exam
LANG: hu_HU.UTF-8
Downloading and extracting software
Downloading https://software.bridge.psiexams.com/api/production/PSIBridgeSecureBrowser-4.0.0-linux-x64.tar
msg = <-messages: "Starting"
msg = <-messages: "Downloading: .."
msg = <-messages: "Downloading: ..."
done downloading
msg = <-messages: ""
runCommand 0xc00001a5a0 /home/exam false /usr/bin/xdg-desktop-menu [uninstall /home/exam/.local/share/applications/psi-bridge-secure-browser.desktop]
msg = <-messages: "Downloaded"
runCommand 0xc00001a5a0 /home/exam false /usr/bin/update-desktop-database [/home/exam/.local/share/applications]

msg = <-messages: "Uninstall done"
msg = <-messages: "Finishing"
msg = <-messages: ""
runCommand 0xc00001a5a0 /home/exam true /usr/bin/update-desktop-database [/home/exam/.local/share/applications]
runCommand 0xc00001a5a0 /home/exam true /usr/bin/xdg-desktop-menu [install /home/exam/.local/share/applications/psi-bridge-secure-browser.desktop]
AppImage exited error signal: trace/breakpoint trap (core dumped)
07:40:28 : func browser run error: &exec.ExitError{ProcessState:(*os.ProcessState)(0xc0000133e0), Stderr:[]uint8(nil)}
runCommand 0xc00001a5a0 /home/exam false /usr/bin/xdg-desktop-menu [uninstall /home/exam/.local/share/applications/psi-bridge-secure-browser.desktop]
runCommand 0xc00001a5a0 /home/exam false /usr/bin/update-desktop-database [/home/exam/.local/share/applications]

msg = <-messages: "Uninstall done"
msg = <-messages: "Done"

What am I supposed to do now?

jszigetvari

I tried to download the tar file from the output above, and run the AppImage from it, but no luck:

exam@work:~/psi/.config/com.psiexams.psi-bridge-secure-browser$ ./PSIBridgeSecureBrowser.AppImage 
[23718:0210/075121.843065:FATAL:setuid_sandbox_host.cc(163)] The SUID sandbox helper binary was found, but is not configured correctly. Rather than run without sandboxing I'm aborting now. You need to make sure that /tmp/.mount_PSIBri29jo24/chrome-sandbox is owned by root and has mode 4755.
Trace/breakpoint trap (core dumped)

jszigetvari

I got one step further: I used the --no-sandbox option to the AppImage, and now it launches, but am getting the error on its UI:

Error occurred getting org configuration.
Please try again or try reinstalling.

jszigetvari

I also tried using another (Windows) desktop machine, but that does not have a built-in webcam or microphone. I do have an old webcam but Windows 10 doesn't recognize it, so I guess I am out of options, as this setup won't work with PSI.

jszigetvari

In the last step of my utter desperation, I tried to load up a vanilla, live Ubuntu 24.04.1 onto my machine to rule out any local customization interfering with the browser.
Unfortunately the PSI Secure Browser won't work on a stock live Ubuntu 24.04 either.
I get the following error:

ubuntu@ubuntu:~$ ./PSI-SecureBrowserSetup_pd_FMDEFKFVBX12QFN2JJXDAQVPPG-01JKQFRRJBD61ZQ85HBTYV10GN 
v20230215T1010 4.0.0 https://software.bridge.psiexams.com/api/production/
X11 - OK
name ./PSI-SecureBrowserSetup_pd_FMDEFKFVBX12QFN2JJXDAQVPPG-01JKQFRRJBD61ZQ85HBTYV10GN
base name PSI-SecureBrowserSetup_pd_FMDEFKFVBX12QFN2JJXDAQVPPG-01JKQFRRJBD61ZQ85HBTYV10GN
base name check false
Locale C.UTF-8
expecting AppImage to fail.

PSI Bridge Secure Browser setup configuration:
PLATFORM: linux
ARCH: x64
DOWNLOAD: https://software.bridge.psiexams.com/api/production/PSIBridgeSecureBrowser-4.0.0-linux-x64.tar
EXAM URL: PSI-SecureBrowserSetup_pd_FMDEFKFVBX12QFN2JJXDAQVPPG-01JKQFRRJBD61ZQ85HBTYV10GN
HOME dir: /home/ubuntu
LANG: C.UTF-8
Downloading and extracting software
Downloading https://software.bridge.psiexams.com/api/production/PSIBridgeSecureBrowser-4.0.0-linux-x64.tar
msg = <-messages: "Starting"
msg = <-messages: "Downloading: .."
msg = <-messages: "Downloading: ..."
done downloading
msg = <-messages: ""
runCommand 0xc00001a6c0 /home/ubuntu false /usr/bin/xdg-desktop-menu [uninstall /home/ubuntu/.local/share/applications/psi-bridge-secure-browser.desktop]
msg = <-messages: "Downloaded"
runCommand 0xc00001a6c0 /home/ubuntu false /usr/bin/update-desktop-database [/home/ubuntu/.local/share/applications]

msg = <-messages: "Uninstall done"
msg = <-messages: "Finishing"
msg = <-messages: ""
runCommand 0xc00001a6c0 /home/ubuntu true /usr/bin/update-desktop-database [/home/ubuntu/.local/share/applications]
runCommand 0xc00001a6c0 /home/ubuntu true /usr/bin/xdg-desktop-menu [install /home/ubuntu/.local/share/applications/psi-bridge-secure-browser.desktop]
AppImage exited error exit status 1
08:41:54 : func browser run error: &exec.ExitError{ProcessState:(*os.ProcessState)(0xc000440198), Stderr:[]uint8(nil)}
runCommand 0xc00001a6c0 /home/ubuntu false /usr/bin/xdg-desktop-menu [uninstall /home/ubuntu/.local/share/applications/psi-bridge-secure-browser.desktop]
runCommand 0xc00001a6c0 /home/ubuntu false /usr/bin/update-desktop-database [/home/ubuntu/.local/share/applications]

msg = <-messages: "Uninstall done"
msg = <-messages: "Done"
ubuntu@ubuntu:~$

jszigetvari

I also tried the --no-sandbox on the AppImage, that the installer was trying to download, but it is complaining about FUSE support.
When unpacking it with --appimage-extract, I get the same error as on my original Kubuntu install:

Error occurred getting org configuration.
Please try again or try reinstalling.

jszigetvari

At this point I am giving up. This will be a no-show.

fcioanca

Hi @jszigetvari

We apologize for the inconvenience this issue has caused. If you have not done so already, please open a ticket with the Linux Foundation Customer Support team at trainingsupport.linuxfoundation.org and they will assist you in rescheduling your exam. Please note that response time can take up to several business days (weekends and holidays are not included).

Regards,
Flavia
Linux Foundation Education Team

jszigetvari

Hi @fcioanca

I already opened a ticket with Customer Support.
Though I was already ready to give up, after trying several machines, someone had a stroke of genius and suggested trying a MacBook Air I had laying around, and that worked well enough so that I was able to start the PSI browser and log into the PSI exam environment, but that happened only like 5 minutes before the start of the exam.
So in the end I was able to attend the exam, though starting and finishing with a 30-45 minute delay.
The PSI people were kind enough not to make a problem about it.
The PSI exam environment still had its much talked about difficulties, and overall I was unfamiliar with the Mac shortcuts for special characters, so that added a bonus on difficulty for me.

Best Regards,
János Szigetvári

jszigetvari

In the meantime I got confirmation that I managed to pass the exam.

chrispokorni

Congratulations @jszigetvari!!!

fcioanca

Congratulations @jszigetvari !

jszigetvari

Thank you, both of you!

venc0r

I just had the same problem with a fresh ubuntu 25.04 and a fresh kubuntu 24.04 installation. To fix it, have disabled and uninstalled apparmor (and snap support). Now it is working.