Not received mail from Credly and can't verify the certificate ID

aazad

Hi, a month ago I completed CKAD exam successfully, though I received the certificate mail and exam score mail by the next day of exam, still now didn't receive mail from credly. Also when I try to verify the certificate ID and my last name in verify tool it showing details from old certificate as Inactive and not the current one. I also raised ticket today , still didn't receive any response from support. I am afraid and feeling sad about this, as I can't share my certificate completion details in job portals and as well as to my office management. Need some immediate attention on this . Please help. This is really worrying me since I have appeared for CKA exam too and do not want this to repeat again

mstepien

Hi @aazad,

We apologize for the inconvenience this issue has caused. Please note that it can take several business days (no holidays or weekends) for the Customer Support team to respond. Thank you for your patience while they work to assist all students.

Best regards,
Magda

m4sanjeevk

Iam in same situation and did not receive my credly badge - Raised support ticket TCCS-130 can someone kindly take a look