CKA exam issues via psi

knshuti

Hi everyone,

I’ve been trying to take the Certified Kubernetes Administrator (CKA) exam through the Linux Foundation, but I’ve encountered repeated technical issues that have made it impossible to proceed. Here’s a summary of what’s been happening:
1. I’ve attempted to take the exam four times now.
2. Each time, I complete the check-in process, but I get stuck in a loop where the exam doesn’t load, even though the proctor tells me the test has been released.
3. I’ve used three different computers and three different networks (including the best available in my area), but the issue persists.
4. PSI support always tells me to contact the Linux Foundation, but the Linux Foundation’s support process takes days, and they keep reopening my case without resolving the issue.
5. When I log in again after reporting the problem, the system either resets to allow rescheduling or shows no history of my attempts.

I’ve spent hours trying to resolve this, and it’s incredibly frustrating. I’ve invested a lot of time and money into this certification, but the process seems broken.

Has anyone else faced similar issues with the CKA exam? How did you resolve them?
Should I request a refund or escalate further? Any advice would be greatly appreciated. And now days am asking my self does CKA exam even exit or it’s a scum am really exhausted

Thank you in advance for your help!

shio703

i do but not on the CKA exam on JSNAD exam i was writting test when it bringed me back on check in stage where i got stucked like you, and i lost my time 40 minute.
of course failed opened ticket at help center but no one answered yet.

fcioanca

Hi @shio703

We apologize for the inconvenience this issue has caused. If you have opened a ticket with the Linux Foundation Customer Support team at trainingsupport.linuxfoundation.org, please note that response time can take up to several business days (no weekends and holidays). Rest assured that once your ticket is assigned, they will assist you.

Regards,
Flavia

DevKelkar

Likewise. LF need to work on this PSI slowness, lag and crash.
Had my CKA exam today 6th Apr 2024.
Pathetically slow. Keyboard inserts were lagging and as a result wasted lot of time correcting commands,yaml files and so on.
Remote desktop crashed and disconnected in between once as well. Document loading and search was taking ages.
So stressful and can't even finish the exam when I could have easily solved the questions. It's painful to go experience such things when one invest time and money for certification only to get blocked by such technical issues.
Have already raised a ticket immediately after the exam. Waiting for it's outcome

arianehamm

Hi @DevKelkar ,

We apologize for the frustrations you encountered with the exam. Opening a ticket with the Customer Support Team was the correct next step. They will be in touch soon. Please note that response time can take several business days as tickets are addressed in the order that they are received.

Kind Regards,
Ariane
Linux Foundation Education