Unable to launch CKAD exam as PSI is stuck saying "please wait while system is loading"

zakka.izzatur

My CKAD exam is scheduled on 31 August 2024 7 PM - 9 PM (Jakarta). But I can’t access the test because the PSI Secure Browser is stuck saying “please wait while system is loading”. I’ve already done the system compability check and it was all green.

I haven’t connected with the proctor because the app never pass the loading session.

I don’t know what’s wrong so please can you solve this problem? Also, I lost my opportunity to do this test this time so I need to reschedule my exam.

Flavia

Hello @zakka.izzatur

We apologize for the issues you are having with your exam. If you have not done so already, please open a ticket with the Linux Foundation Customer Support team at trainingsupport.linuxfoundation.org and they will assist you in rescheduling your exam at a later date. Please note that response time can take several business days (no weekends or holidays).

Forums are meant to be used exclusively for course content related questions.

Kind regards,
Flavia