unable to attempt my exam due to PSI issues. Ticket (TCCS-111840) entered.

tobbyoba

Good morning. PSI Browser has once again wreck havoc and triggered my anxiety disorder. I have an exam slated for today 08/02/2024 at 6am; been aware of what to expect based on experience in the past, i finished my check-in process on time and proctor released the exam. As i finished with the instruction and about to start/begin, a prompt showed up and was asking me to give my opinion (as if i’d already attempted the exam); i bet the proctor or someone on their end erroneously ended the exam. This got me really upset that i had to start the process again; the check-in process the 2nd time even took longer than the first, but when it was finally completed and the proctor released my exam; as i was about to start, the time remaining was 93mins… I raised an objection with proctor that it should be for the full 120mins as opposed to 90mins (especially when i believed the first disruption has got nothing to do with me and i haven’t even started the exam yet). Proctor couldn’t help, but only suggested i reached out to technical department of PSI. I spoke with/to them for almost 20mins, they couldn”t really be of much help either, they only advised i request for a retake from Linux Foundation.

I am a wreck as i’m typing this because this is a 2nd and final attempt of this exam and i’ve toiled all night in preparation for it. Pls i have not attempted the exam atall. Not even a question….

Attached are excerpts of my conversations with exam proctor. And ticket number given by the technical support was 4356210. Pls i cannot afford to not take the exam especially when it was no fault of mine. Thank you and i shall be looking forward to a resolution for exam retake.

fcioanca

Hi @tobbyoba

We apologize for the issues encountered with the exam. As you already opened a ticket with the Linux Foundation Customer Support team, please note that response time can take up to several business days (weekends and holidays are not included). Once your ticket is assigned, they will work with you to reschedule the exam.

Forums are meant to be used exclusively for course content related questions and are not monitored by the Support team.

Best regards,
Flavia
Linux Foundation Training Team