Unable to take the CKA exam- PSI error server issue

tobbyoba

Today was a BAD DAY. I tried to attempt my exam 20mins before the scheduled time (07/13/2024 at 8am). I initially used my window 17” laptop, which i’ve used in the past to take PSI exam. At launch, i kept getting error stating “error, unable to connect to the server”. After numerous attempt for about 30mins; at 8.05am, i succumbed to changing my computer to my 13” macbook (also used to take PSI exam in the past); i encountered thesame error code for about 15mins up until around 8.30am when i was finally able to have an audience with the Proctor (This was 30mins after my scheduled time). At Proctor session, which took another 5-10mins before i was attended to, Proctor indicated that he/she couldn’t see my scanned ID clearly and suggested i held up to the camera; i did as instructed, and in just about 30secs, my session was cancelled/suspended.

I have been studying all weeks for this exam and it is important that i be rescheduled, i cannot afford to loose my session that i never even attended due to technical difficulties. This was not a good experience atall. I shall be awaiting your response.
I really don't know what to do at this point.
Thank you

fcioanca

Hi @tobbyoba

We apologize for the inconvenience this issue has caused. If you have not done so already, please open a ticket with the Linux Foundation Customer Support team at trainingsupport.linuxfoundation.org and they will assist you in rescheduling your exam. Please note that response time can take several business days (no weekends or holidays).

Regards,
Flavia
Linux Foundation Training Team