CKS - PSI Secure Browser Problems

malongob

Hi, sorry, I really appreciate your work at the Linux Foundation, but I think you should review the exam process, because doing an exam with the Linux Foundation is becoming really stressful and frustrating. It's really difficult, not for the content, but for the exam process and the tool used, that is PSI Secure browser. Yesterday I did the CKS exam, I spent a lot of time with the preparation, also before doing the exam I had done multiple times all the required system checks, without any problem, I started the exam without problems, but after a while the PSI browser started to restart because it was saying there was a program it wasn’t able to terminate. This happened 3 times, after every time I had to reconnect, do again the check in process, I contacted technical support, but they weren’t able to help me, because they weren’t able to remote control my deskop. I undestand that there could be technical problems, but these technical problems should arise in the system checks before the exam, not during the exam, if someone does all the required system checks before the exam, that person expects to complete the exam without problems or at least to stop the timer to solve the problem. Today I've received the results, obviously I haven't passed the exam, because I hadn't time to complete it. This is my first tentative for the CKS exam, I still have another retake, but I opened I ticket to the support team, hoping they will give me another tentative, because it wasn't my fault. Thanks.

mstepien

Hi @malongob,

We are very sorry to hear about your experience. Our Customer Support team will be able to assist you. Please note that it can take several business days (no holidays or weekends) for the Support team to respond, depending on the volume. Thank you for your patience while they work to assist all students.

Best regards,
Magda
The Linux Foundation Training Team

gordonphx

this browser is so problematic, I dont know why The Linux Foundation allows this terrible user experience to be imposed on its customers.

After repeated struggle on my end, and engaging support during the test period (which would not load for me in the secure browser), I resorted to getting a cheap desktop and installing Linux on it just for the purpose of taking the exam.

Not everybody has the luxury of being able to "just pick up a cheap desktop", especially when its only purpose is to allow them to access one test on one poorly designed secure browser.

I hope this works out for you. I know I was super frustrated when this happened to me. I took time off work to take my exam and everything, and I wound up having to reschedule and then take more time off another day.

No bueno, if you ask me.

peterpaul731

I had the same issue with my CKS exam yesterday and I could hardly attempt 8 questions. Too much lag on the terminal. I need to take retake of exam. #Linux foundation could you let me know when the lag issue with PSI browser resolved?

fcioanca

Hi @peterpaul731

We apologize for the inconvenience this issue has caused. Please direct all exam-related questions to the Linux Foundation Customer Support team at trainingsupport.linuxfoundation.org and they will assist you.

Regards,
Flavia
Linux Foundation Education Team