The exam is not available after purchase

atokarev

Hello, I just ordered a CKA exam and got an order confirmation by email. After clicking on “View your portal“ in the email - I see the previous purchase, which was in December 2022 and I don’t see the new one.
If I click to resume this exam - here is nothing about the new exam, just retake the exam (expired 26 December 2022). Am I doing something wrong?

Also created a Jira ticket TCCS-102605, but seems no one has assigned to it yet
Thanks

fcioanca

Hi @atokarev

Response time can take several business days (no weekends or holidays). Rest assured that the Support team will assist you once your ticket is assigned.

Regards,

Flavia

Linux Foundation Training Team

chrispokorni

Hi @atokarev,

Assuming you had completed the CKA previously, you can find the new CKA exam order as such:

Log in to the training portal and go to the Course Completed tab. Click to view your CKA cert to load the Exam Checklist from your previous attempt. Towards the bottom you should see an option to activate the exam eligibility from your new purchase.

Once you use that activate option, it will load a new Exam Checklist for your new exam, where you can also schedule it.

Regards,
-Chris

atokarev

Hi @chrispokorni , thanks for your answer,
but I don't see the activate option under the previous checklist.

chrispokorni

Hi @atokarev,

What happens when you click the "Where's my other Purchase/order?" symbol towards the bottom?

-Chris

atokarev

The portal only allows access to the Exam Checklist for one exam order at a time. When you complete all eligible attempts from your current order, you will be prompted to "Activate your Next Order" if one exists.

so it means if my previous failed exam "was no finished" somehow- I can't take a new one

chrispokorni

Hi @atokarev,

In that case the Support team should be able to assist you.

Regards,
-Chris

atokarev

Thank you, will wait for their answer

edsoncelio

Hey @atokarev,
Were you able to resolve this issue?
I'm in the same situation.

mstepien

Hi @edsoncelio,

If you have not done so already, please open a ticket with the Linux Foundation Customer Support team at trainingsupport.linuxfoundation.org.

Best regards,
Magda

bnhfedi

anyone was able to solve this? i am having the same issue!

mstepien

Hi @bnhfedi,

Please direct any exam-related questions to trainingsupport.linuxfoundation.org.

Best regards,
Magda

edisokugic

Good evening. I have the same problem. Anyone solved this problem?Thanks!

fcioanca

Hi @edisokugic

If you have not done so, please open a ticket with the Linux Foundation Customer Support Team at trainingsupport.linuxfoundation.org and they will assist you.

Regards,
Flavia
Linux Foundation Education Team

edisokugic

Hi @fcioanca.I've opened a ticket and after a few hours the problem was solved. Thanks a lot.