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CKAD exam marks as Absent while got the technical error in PSI

Hi Team,

I have scheduled CKAD exams on 17-dec-23 at 10 PM IST. I logged in the system at 9:30 PM and click on the launch button and done with the normal process i.e. camera and speaker check it and during check-in page I got the Internet bandwidth issue even my wifi was showing the speed in Mbps. Screenshot is attached

This internet bandwidth pop-up came multiple times and each time I have to go from scratch. After many failure attempts I got connected with the live chat with executive.It was already 10:15 for me and again I was terminated from the session .

I tried again multiple times but same internet bandwidth issue occurred to me.

Now suddenly launch button is disabled as time was 10:30 PM and I am not able schedule the exam not even Retake options are not showing

I deserve both attempts because due to this internet bandwidth issue I was not able connect with test.

Can you please check on it on priority and help me on reschedule the exams

Internet bandwidth screenshot:

My wifi speed :

Launch button was disabled at 10:30 PM


Regards,

Deepak Kashyap

Comments

  • fcioanca
    fcioanca Posts: 1,862

    Hi @dpaksakshi

    If you have not done so already, please open a ticket with the Linux Foundation Customer Support team at trainingsupport.linuxfoundation.org and they will assist you. Please note that response time can take several business days (no weekends or holidays).

    Regards,

    Flavia

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