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Exam and certification ban due to unforeseen issues at exam centre

thalapathy
thalapathy Posts: 1
edited December 2023 in LFS258 Class Forum

I am writing to express my concern regarding my recent attempt at the CKA exam at an authorized testing center. Unfortunately, I encountered several technical issues that significantly impacted my ability to complete the exam fairly.

Within 15 minutes of starting the exam, it froze twice. After waiting for a solution and receiving no response, I sought assistance from the supervisor. However, shortly after, my exam was abruptly terminated with a vague message.

Adding to my frustration, I received an email notifying me of a ban, which I find deeply concerning and frankly, unprofessional. Despite attempting to appeal to the committee, my efforts have not yielded any positive response, and the ban remains in place.

I am genuinely committed to obtaining the CKA certification and believe the termination and subsequent ban were unjust due to circumstances beyond my control. Therefore, I kindly request your assistance in addressing this matter. Specifically, I would appreciate it if you could:

  • Investigate the technical issues that caused the exam disruptions.
  • Review the termination decision in light of the documented technical difficulties.
  • Provide transparent information regarding the ban and the appeals process.

I am confident that a fair and thorough review will reveal the validity of my concerns and lead to a satisfactory resolution. I am available to provide any additional information or clarification that may be needed. One thing that system was used by others candidates who had given exam before my schedule.

Answers

  • fcioanca
    fcioanca Posts: 1,859

    Hi @thalapathy

    Linux Foundation exams can be taken online, with a proctor - we do not use on site authorized centers. All exam related issues must be directed to the Linux Foundation Customer Support team- you can open a ticket at trainingsupport.linuxfoundation.org and they will assist you. Please note that response time can take several business days (no weekends or holidays). Forums are used exclusively for course related questions.

    Regards,

    Flavia

    The Linux Foundation Training Team

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