Accidentally Schedule Different time for the exam and miss to attend ( no-show )

Deeptha100

I have accidentally Booked my CKA first attempt on 9th December 2023 5.30 a.m instead of 5.30 p.m and missed to take it . i have created a support ticket for this and i still didn't get any reply .I appreciate some directions on below from someone

1. Since this was a honest mistake can i sit for a second sitting for the exam ?
2. What is the SLA for support team to get back to me with a reply ?
3. in the portal it says "Status: Grading in progress." and it's been nearly 40 hours .but still the same

mstepien

Hi @Deeptha100

Due to the high volume of inquiries this time of the year, it can take several business days (no holidays or weekends) for the Support team to respond.

The Training Team cannot address any exam-related questions in the forum.

Best regards,

Magda

The Linux Foundation Training Team

ish1mom

Were you given another exam attempt?? @Deeptha100

fcioanca

Hi @ish1mom

If you have any exam-related issues and have not yet opened a ticket with the Linux Foundation Customer Support Team, please do so at trainingsupport.linuxfoundation.org. Please note that response time can take several business days (weekends and holidays are not included).

Kind regards,
Flavia
Linux Foundation Training Team

mathur.ruchita

Hi @Deeptha100
I am facing same issue. Did Linux foundation team help you?

mounikapappula

Hi @Deeptha100 , is the foundation team given any response to your query.

fcioanca

Hi @mounikapappula

All tickets are addressed in the order they are received. Response time varies, especially when large numbers of tickets are in the queue, and can take up to several business days. However, you can rest assured that the Linux Foundation Customer Support Team will assist you once your ticket is assigned.

Regards,
Flavia
Linux Foundation Education Team

mounikapappula

Hi @fcioanca,
Thank you for responding to my query very quickly.

But is there any possibility to reschedule the exam if we don't attend the attempt. Can you please help with this.

fcioanca

The forum is only used for course content related questions. All exam inquiries are submitted to and addresses by the Customer Support Team. We do not have any visibility into the Support queue.

manjuanthkanakerimath

Hi @Deeptha100 @mounikapappula. I am facing similar issue now and have a raised a ticket. Had you got any solution?

zeeshanali30

Hi @manjuanthkanakerimath

does your issue resolve. i am facing similar issue. how much time Linux take to resolve the issue

fcioanca

Hi @zeeshanali30

If you have not done so already, please open a ticket with the Linux Foundation Customer Support team at trainingsupport.linuxfoundation.org and they will assist you. Response time may take up to several business days (no weekends or holidays).

Regards,
Flavia

zeeshanali30

Hi @fcioanca

I have open the ticket. can you please let me know how much time it will take to get it resolve. i am really nervous and scared here as i have timeline from my organization to finish the certificate. earlier resolving of my issue is greatly appreciated

Thank you