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Accidentally Schedule Different time for the exam and miss to attend ( no-show )

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Deeptha100
Deeptha100 Posts: 1
edited December 2023 in LFS258 Class Forum

I have accidentally Booked my CKA first attempt on 9th December 2023 5.30 a.m instead of 5.30 p.m and missed to take it . i have created a support ticket for this and i still didn't get any reply .I appreciate some directions on below from someone

  1. Since this was a honest mistake can i sit for a second sitting for the exam ?
  2. What is the SLA for support team to get back to me with a reply ?
  3. in the portal it says "Status: Grading in progress." and it's been nearly 40 hours .but still the same

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  • mstepien
    mstepien Posts: 448
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    Hi @Deeptha100

    Due to the high volume of inquiries this time of the year, it can take several business days (no holidays or weekends) for the Support team to respond.

    The Training Team cannot address any exam-related questions in the forum.

    Best regards,

    Magda

    The Linux Foundation Training Team

  • ish1mom
    ish1mom Posts: 1
    edited April 29
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    Were you given another exam attempt?? @Deeptha100

  • fcioanca
    fcioanca Posts: 1,949
    edited April 29
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    Hi @ish1mom

    If you have any exam-related issues and have not yet opened a ticket with the Linux Foundation Customer Support Team, please do so at trainingsupport.linuxfoundation.org. Please note that response time can take several business days (weekends and holidays are not included).

    Kind regards,
    Flavia
    Linux Foundation Training Team

  • mathur.ruchita
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    Hi @Deeptha100
    I am facing same issue. Did Linux foundation team help you?

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