Pathetic experience with PSI secure browser

vivek.pophale

My CKA exam was scheduled today on 2nd October 2023 at 11:30 AM. However, PSI secure browser caused my system crash and I couldn’t launch my exam.

I have attended many certification exams but haven’t faced such issues anytime.

The PSI browser seems to have bugs and causes very un-pleasant exam experience.

After preparing for quite a long and paying hefty exam fees no one would wish such exam experience.

I would urge CNCF to look into it and work on improving end user exam experience.

mstepien

Hello @vivek.pophale,

We apologize that you are encountering issues. Please open a ticket with our Customer Support Team at trainingsupport.linuxfoundation.org, and they will be able to assist you.

Regards,
Magda
The Linux Foundation Training Team

a.nanachimi

I can only confirm that. PSI "Secure Browser" is really the worst experience that you can't imagine before the exam.
It is really frustrating.

I couldn't take my exam today because the "browser" didn't work on my Ubuntu 20.04.5 LTS. I got a blank screen. Since I live in Germany, I had to call a US number for more than 35 minutes. In the end I was not helped. I don't know if PSI will pay the phone bill.

Since the first attempt was 12 days ago on the same PC, I can say that the problem is from PSI "Secure Browser" and not from my PC. The version of the "browser" on my first try was 2.8.6 and has been updated to 2.9.1.

The crazy thing is that they are forcing everyone to upgrade to the new 2.9.1 version even though it is not well tested and mature.

The Linux Foundation needs to rethink this issue. It is really a very important issue.

I have already created a ticket and hope to move this effort soon and that PSI will fix the problem.

All I can do from my side is upgrade to Ubuntu 22.04 LTS and see.

agnieszkaq

I also installed this version of psibrowser, and I have Ubuntu 20.04.6 LTS. I'm experiencing the same issue. This is the second time I have to reschedule my exam. Both times, I had a blank screen. It still hasn't been resolved.

aikedejongste

Version 2.9.2 and Ubuntu 22.04 doesn't work either.

agnieszkaq

Today, I booked another session, but they still haven't fixed anything. This is the third time I can't take the exam properly. Each time, the advice I get from Linux Foundation is to create a new ticket, then uninstall the browser, and install again. I also contacted PSI Browser support through AnyDesk, but they couldn't help either. I don't recommend these exams at all.

milosbog

I don't know what is the matter with Linux foundation and PSI. PSI secure browser obviously is buggy and traumatic experience. I mean how is it possible that they force users to use Windows- in Linux foundation!

mstepien

Hi @milosbog,

We understand that exams can be stressful, and we strive to provide a smooth and positive testing environment for all our students. If you feel the need to discuss your experience further, provide feedback, or if there's anything specific you'd like assistance with, we encourage you to submit a ticket to our Customer Support team at trainingsupport.linuxfoundation.org.

Best regards,
Magda
The Linux Foundation Training Team

gbetanco

Today, I had the same experience. I don't understand what is going on with the Linux Foundation and PSI. The PSI Secure Browser is clearly buggy, and it's a traumatic experience! It’s really very bad. The browser keeps crashing after a few minutes, preventing me from accessing the exam. This has created unnecessary stress and wasted a lot of time. I believe it's crucial for the Linux Foundation to ensurethat exams run smoothly . We appreciate your concern, but the issues with the PSI Secure Browser have been extremely frustrating is necessary to pass to action. It same problems different years.

gustysap

I have same issues today, when take my CKAD, and got some bandwidth issues, but before i take CKA, KCSA, KCNA not have bandwidth issues. I already change ISP, connect to VPN, and try with this link
https://helpdesk.psionline.com/hc/en-gb/articles/4403235006740--PSI-Bridge-Bandwidth-Issues

but still got bandwidth issues. PSI Secure Browser really very bad

dibulo

I really dislike to write such kind of feedback, but I am spending already more time on even trying to setup the PSI browser than doing the actual exam. All I can find is "How to uninstall the PSI browser", which I really hope I can do soon. Links are broken to "Install PSI browser", I get "unauthorized client" errors when following links in the PSI email. On one Mac I finally made it working and now it tells me that a process "screenSharing" is still running. I have used all kinds of guides and terminal commands to find and close it, but there is no process running like this. I still have 24 hours and another 2 devices I can try, but I am not looking forward to having the actual exam after reading other people's comments. I am literally wasting my time. And no I am not gonna contact any expensive support hotline.

The Linux Foundation should hardly rethink if they want to continue with the PSI browser. It seems more like a rip off with poor support and very poor tech behind it (don't want to get into the security concerns of such a tool). The whole flow and guide to get to the point to set everything up is a joke. The experience is absolutely broken and it shouldn't be that hard to take your exam. With that being said, I hope I will never to get a certificate here again.

arianehamm

Hello @dibulo ,

We are sorry to hear that you are having difficulties setting up the PSI browser. Exams can be stressful and the Linux Foundation strives to provide a smooth experience. We encourage you to submit a ticket to our Customer Support team at trainingsupport.linuxfoundation.org. The Support Team will work with you to resolve any issues and there are no additional costs associated with their services.

Kind Regards,
Ariane
Linux Foundation Education Team