Technical issue in CKAD exam

ychtourou

Hello, I took the CKAD exam today 08/09/2023 at 06:00 CET and faced several issue with using the exam platform. i got issue with "Network error" when try to open the remote desktop.

a ticket in PSI is open ( ref : 3675284 ) , my speedtest https://www.speedtest.net/result/15222418185

After two verification process including one DURING THE EXAM TIME after around 10 minutes and completed 3-4 questions I was disconnected. I couldn't continue the exam because for some reasone some processes cannot be stopped by Secure Browser - proctor and support where completely here not helpful

I still have one retake left .I' am well prepared but cannot join the exam which makes me totally upset. Please let me know how I can take this exam without technical issues and do it before expiration?

fcioanca

Hi @ychtourou,

We are sorry to hear about the issues encountered. Please open a ticket with the Linux Foundation Customer Support team at trainingsupport.linuxfoundation.org, and they will be able assist you (not PSI). Response time may take several business days, no weekends or holidays.

Regards,
Flavia

ychtourou

Hello
ticket : https://jira.linuxfoundation.org/plugins/servlet/desk/portal/15/TCCS-78825

daijacremin

Any update?

fcioanca

Hi @daijacremin
All updates regarding your ticket will come via the JIRA system from the Customer Support Team. The forum is meant to be used exclusively for course content related questions.
Regards,
Flavia