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Technical issue in CKAD exam

Hello, I took the CKAD exam today 08/09/2023 at 06:00 CET and faced several issue with using the exam platform. i got issue with "Network error" when try to open the remote desktop.

a ticket in PSI is open ( ref : 3675284 ) , my speedtest https://www.speedtest.net/result/15222418185

After two verification process including one DURING THE EXAM TIME after around 10 minutes and completed 3-4 questions I was disconnected. I couldn't continue the exam because for some reasone some processes cannot be stopped by Secure Browser - proctor and support where completely here not helpful

I still have one retake left .I' am well prepared but cannot join the exam which makes me totally upset. Please let me know how I can take this exam without technical issues and do it before expiration?



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