Ticket raised but no response or ETA

seeni2498

Hello Team

Can you please help us on this urgent Jira ticket TCCS-65489 ? Unable to schedule retake exan.

what is the alternative way to communicate to customers support for this jira ticket?

seeni2498

its been unassigned state which is worries me. I have dead line of 4/16 to schedule my retake exam

thank you

fcioanca

Hi @seeni2498

Response time can take several business days (no weekends or holidays), depending on the volume of tickets in the queue. Tickets are resolved in the order they are received, so a ticket is assigned once a Support team member starts working on it.

Regards,
Flavia

seeni2498

This issue resolved today, Thank you for your team support.