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Ticket raised but no response or ETA

Hello Team

Can you please help us on this urgent Jira ticket TCCS-65489 ? Unable to schedule retake exan.

what is the alternative way to communicate to customers support for this jira ticket?


  • its been unassigned state which is worries me. I have dead line of 4/16 to schedule my retake exam

    thank you

  • fcioanca
    fcioanca Posts: 1,840

    Hi @seeni2498

    Response time can take several business days (no weekends or holidays), depending on the volume of tickets in the queue. Tickets are resolved in the order they are received, so a ticket is assigned once a Support team member starts working on it.


  • This issue resolved today, Thank you for your team support.


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