Not received mail from Credly and can't verify the certificate ID

samarthdeyagond

Hi, last week I completed CKA exam successfully, though I received the certificate mail and exam score mail by the next day of exam, still now didn't receive mail from Credly.

Also, when I try to verify the certificate ID and my last name in verify tool it showing the provided details are invalid. I also raised ticket 3 days back, still didn't receive any response from support as it is still unassigned. I am afraid and feeling sad about this, as I can't share my certificate completion details in job portals and as well as to my office management. Need some immediate attention on this.

Please help!

samarthdeyagond

@fcioanca Could you please help me?

fcioanca

Hi @samarthdeyagond

The LF Customer Support team will be assisting you with this, based on the ticket you opened. Please note that it can take several business days for them to assign the ticket.

Regards,
Flavia