Waiting for support more than 2 days still no response

midprasanta

Hi,
I raised ticket for my purchase which was wrongly selected for Linux Foundation, thought I wanted for CKAD.

It has been more than 2 days since I raised the request on 14th Dec 2022 and still no one has responded.

I have also raised ticket for refund as it is within 2 business days. Can anyone please look into my matter and process refunding.

Waiting for response.

Thanks,
Prasanta

fcioanca

Hi @midprasanta

Due to a higher volume of inquiries at the moment, it can take several business days for the Support team to respond. Rest assured that they will assist you once they get to your ticket.

Regards,

Flavia

anisha16

Same here. I raised a ticket on 12th Jan and since then the ticket shows waiting for response. I couldn't complete my exam due to technical issue which took 2 hours to resolve. I need help with rescheduling the exam. My job is dependent on that. Please help as soon as possible.

cheedgelee

Also waiting for response. TCCS-127779

fcioanca

Hi @cheedgelee

Posting multiple times about the same thing will not help resolve the issue any faster. Please note that the forums are not monitored by certification or support teams, only by SMEs dealing with LF courses.

Regards,
Flavia
Linux Foundation Education

cheedgelee

@fcioanca said:
Hi @cheedgelee

Posting multiple times about the same thing will not help resolve the issue any faster. Please note that the forums are not monitored by certification or support teams, only by SMEs dealing with LF courses.

Regards,
Flavia
Linux Foundation Education

No, I want to know about their time slot, when they take the exam, and I don't wait for LF tech support, no offence, but it's really not so useful. So I decide to re-take the exam, so if you have some suggestion for the time slot, please let me know. Thanks.