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Problems with PSI Secure Browser

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I had checked Online Proctoring System Check before, it passed the test.

but I can't load exam interface, It shows:

Error outgoing request timed out after 5000ms getting data.

I didn't have this problem in my previous exam, the version at that time was 2.6.0, and there was no such problem.
Now it is 2.6.2, and there is a problem that the test interface cannot be opened.

Answers

  • kutzhang
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  • mstepien
    mstepien Posts: 439
    edited November 2022
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    Hi @kutzhang,

    We apologize for the inconvenience. Please open a ticket with the Linux Foundation Customer Support team at trainingsupport.linuxfoundation.org and they will assist you.

    Thank you,
    Magda
    The Linux Foundation Training Team

  • AmberMehra1
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    I faced exact same issue and my exam marked as absent in test, I tried to reach out support team but no response

  • fcioanca
    fcioanca Posts: 1,930
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    Hi @AmberMehra1,

    It can take multiple business days (no weekends or holidays) for the Linux Foundation Customer Support Team to respond, as tickets are handled one by one. Thank you for your patience as they work to assist all learners.

    Regards,
    Flavia

  • bariarviv
    bariarviv Posts: 1
    edited December 2022
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    I faced the same issue! I tried connecting over 10 times, uninstalling and reinstalling but each time I got the same error. I opened a ticket - TCCS-55137.

  • jeffry04
    jeffry04 Posts: 1
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    I have the same issue here, I opened a ticket as well

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