Error could not take exam.

sabarinath.s

I am extremely disappointed that, I couldn't take the exam because the safe browser (PSI) didn't work after it was installed. It returned an error as ”Error unable to get local issuer certificate getting data”. I have tried reinstalling the PSI secure browser and did not helped.

I have raised tickets- TCCS-42968 & TCCS-43063 but no one responeded even after 4 days. The exam is showing as grading in progress for last 4 days and not showing any thing for a retake.

Can someone advise please?
how should I proceed? I have all the screenshots and details attached to the tickets.

fcioanca

Hi @sabarinath.s

I believe the Customer Support Team was able to assist - thank you for your patience. Good luck with the exam.

Regards,
Flavia

sabarinath.s

Exam code: CKA
Exam Date: 14-Sep-2022
Exam Confirmation Number S107271642
Please help.

fcioanca

Hi,

If the number of tickets received is higher, it may take longer for the LF Customer Support team to respond, especially when high numbers of exams are being delivered. But rest assured that they will get back to you.

We thank you for your patience, and apologize for the inconvenience caused.

Regards,

Flavia

sabarinath.s

Thanks much for your response.

I have been waiting from 14th and its been 6 days and the expiration day of my exam voucher is tomorrow, and it seems I cannot get a retake and cannot take the exam anymore. Will i get an extension of my expiration date? I have asked the same question in the ticket aswell.. but no one is responding. Please help.

oleksazhel

Why is there so high percentage of failures with this PSI browser and nobody cares of that?.. Even in this forum I saw about ten complaints...

sabarinath.s

Yes they helped me. Thanks much for the help and support.

namratabhave

Hi @fcioanca @sabarinath.s
My exam was scheduled for an hour back and I am facing same issue. I have raised ticket https://jira.linuxfoundation.org/plugins/servlet/theme/portal/15/TCCS-43427 with screen shots. It is really disheartening to not get a chance to attempt the exam or contact anyone live to get some support or at least inform the proctor that its not a no-show! Hoping to get some help on this soon from support team.

redtux2000

Hi @namratabhave, may I ask how you solved the issue? Thanks!

It is really disheartening to not get a chance to attempt the exam or contact anyone live to get some support or at least inform the proctor that its not a no-show!

I can fully support this. It would have been great to be able to at least inform the proctor that there are technical issues or to have a live chat. (Lucky me, at the moment even Jira is not working. )

prdeepkumar2690

Hi @fcioanca ,
I also faced the same issue that sabarinath.s facced and raised a ticket as well : https://jira.linuxfoundation.org/plugins/servlet/desk/portal/15/TCCS-56561

I want to wrap up the things quickly so plesae enable my scheduling and provide a complementary retake as i won't be able to connect to exam due to the issue.

Please help me

martine06

Faced the same issue ! https://jira.linuxfoundation.org/plugins/servlet/desk/portal/15/TCCS-65674

fcioanca

Hi @martine06

Response time can take several business days, as tickets are assigned and resolved in the order received.

Regards,

Flavia

maniprabu

I am also facing the same issue , not able to take exam.

Seeing the conversation , it seems this issue is happening for almost more than 6 months, Not sure why this is not fixed yet.