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najib.sheikh
najib.sheikh Posts: 2
in LFW211 Class Forum

No response from my ticket. https://jira.linuxfoundation.org/plugins/servlet/theme/portal/15/TCCS-37761. please sort this out.

Answers

  • fcioanca
    fcioanca Posts: 2,150

    Hi @najib.sheikh

    We apologize for the inconvenience. There has been a larger than usual number of tickets due to problems with MyPortal, so the Verage response time is longer at this point. Please rest assured that our Customer Support Team is working to assist everyone as fast as possible.

    Kind regards,

    Flavia

    The Linux Foundation Training Team

  • najib.sheikh
    najib.sheikh Posts: 2

    it is already past the 24hr mark, how long do i suppose to wait for reply?

  • fcioanca
    fcioanca Posts: 2,150
    edited July 2022

    The average response time can take up to 2 business days no weekends or holidays. Given the larger number of tickets at the moments due to platform problems, it will take longer than that most likely.

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