VERY ANGRY CUSTOMER - No exam and nowhere to turn

I have ended up posting this question on this forum in the hope that somebody within the organisation can push it to those whom it concerns.
Below is a message which I sent to Linux, via the online form, on the 12th Nov, last year. To this day, I have received no response. There is a telephone number to call, IN AMERICA - no thank you very much. Linux has provided no other way of getting in touch, leaving me stranded and, I assume, without any rights, as they’re based in America.
My message - and therefore explanation of my issue - is as follows…
“I have just attempted to take my exam for the Node Application Developer course. I signed in just before my allocated exam time, 12:00 (British time). My video wouldn't be sent to you so I had to do another 30 second slow scan of everywhere (quite impossible). By 12:15pm, I was through, awaiting a Proctor. The instructions were to wait up to 15 mins and, should nobody attend, start a ‘live chat’. There was no ‘live chat’ button and nobody arrived for another 30 minutes. I'm so frustrated. I've put my heart and soul into this course, intensely, for the last week (aside from months of learning it in the background). All prepared and on-point, I arrived promptly. I have been badly let down on your side, even though you will blame PSI [technical providers of the exam environment]. The whole experience has been well below expectation. I went with Linux because of the name. I had no exam. I have no certificate. I have spent a lot of money. I can't bear to go through this again, with all the preparation involved. What do you suggest?”
Best Answer
-
Hi Malc,
It appears that you submitted this feedback and description of your issue through our Exam Completion Survey on Survey Monkey, on November 12, 2021.
I forwarded this forum post to our Customer Support Management team, and they have tracked down the Survey Monkey data.
The Exam Completion survey clearly states "This survey provides feedback to the Linux Foundation's certification and product development team. This survey is not connected to the exam you recently completed. If you had a problem that needs a response from Customer Support, please submit a ticket here".
When you submitted the data within the survey form, you also left the "If you'd like to identify yourself, please provide your email address or LFID: (Optional)" field blank, so there would have been no way to identify you or follow up with you to address your issues.
Can you please open a ticket with Customer Support at trainingsupport.linuxfoundation.org (and ask that it be directed to Caitriona Mulholland). The Customer Support team will be happy to provide an explanation for the issues you encountered and help provide options and next steps.
Thank you,
Magda0
Answers
-
Hi Magda, and thank you for coming back to me promptly.
I assume that's what I did but it's some months ago now, so I can't remember if it were that team who I contacted. As it was an online form - and not an email - I have no record of where it was posted. It was the only option I could find.
I shall try contacting them (maybe again) via your suggested route.
Sadly, I don't think I have the time and patience to start learning everything again.
Many thanks,
Malc
0 -
Hi Malc,
You are very welcome. Our Customer Support Team was also notified of this issue.
Best regards,
Magda0 -
Thank you very much for following up on this, Magda. I really appreciate it.
I shall do what you've instructed.
Best wishes,
Malc
1
Categories
- 10.1K All Categories
- 35 LFX Mentorship
- 88 LFX Mentorship: Linux Kernel
- 504 Linux Foundation Boot Camps
- 279 Cloud Engineer Boot Camp
- 103 Advanced Cloud Engineer Boot Camp
- 48 DevOps Engineer Boot Camp
- 41 Cloud Native Developer Boot Camp
- 2 Express Training Courses
- 2 Express Courses - Discussion Forum
- 1.7K Training Courses
- 17 LFC110 Class Forum
- 5 LFC131 Class Forum
- 19 LFD102 Class Forum
- 148 LFD103 Class Forum
- 12 LFD121 Class Forum
- 61 LFD201 Class Forum
- LFD210 Class Forum
- 1 LFD213 Class Forum - Discontinued
- 128 LFD232 Class Forum
- 23 LFD254 Class Forum
- 569 LFD259 Class Forum
- 100 LFD272 Class Forum
- 1 LFD272-JP クラス フォーラム
- 1 LFS145 Class Forum
- 23 LFS200 Class Forum
- 739 LFS201 Class Forum
- 1 LFS201-JP クラス フォーラム
- 1 LFS203 Class Forum
- 45 LFS207 Class Forum
- 298 LFS211 Class Forum
- 53 LFS216 Class Forum
- 46 LFS241 Class Forum
- 41 LFS242 Class Forum
- 37 LFS243 Class Forum
- 10 LFS244 Class Forum
- 27 LFS250 Class Forum
- 1 LFS250-JP クラス フォーラム
- 131 LFS253 Class Forum
- 994 LFS258 Class Forum
- 10 LFS258-JP クラス フォーラム
- 87 LFS260 Class Forum
- 126 LFS261 Class Forum
- 31 LFS262 Class Forum
- 79 LFS263 Class Forum
- 15 LFS264 Class Forum
- 10 LFS266 Class Forum
- 17 LFS267 Class Forum
- 17 LFS268 Class Forum
- 21 LFS269 Class Forum
- 200 LFS272 Class Forum
- 1 LFS272-JP クラス フォーラム
- 212 LFW211 Class Forum
- 153 LFW212 Class Forum
- 899 Hardware
- 217 Drivers
- 74 I/O Devices
- 44 Monitors
- 115 Multimedia
- 208 Networking
- 101 Printers & Scanners
- 85 Storage
- 749 Linux Distributions
- 88 Debian
- 64 Fedora
- 14 Linux Mint
- 13 Mageia
- 24 openSUSE
- 133 Red Hat Enterprise
- 33 Slackware
- 13 SUSE Enterprise
- 355 Ubuntu
- 473 Linux System Administration
- 38 Cloud Computing
- 69 Command Line/Scripting
- Github systems admin projects
- 94 Linux Security
- 77 Network Management
- 108 System Management
- 49 Web Management
- 63 Mobile Computing
- 22 Android
- 27 Development
- 1.2K New to Linux
- 1.1K Getting Started with Linux
- 528 Off Topic
- 127 Introductions
- 213 Small Talk
- 20 Study Material
- 794 Programming and Development
- 262 Kernel Development
- 498 Software Development
- 922 Software
- 257 Applications
- 182 Command Line
- 2 Compiling/Installing
- 76 Games
- 316 Installation
- 53 All In Program
- 53 All In Forum
Upcoming Training
-
August 20, 2018
Kubernetes Administration (LFS458)
-
August 20, 2018
Linux System Administration (LFS301)
-
August 27, 2018
Open Source Virtualization (LFS462)
-
August 27, 2018
Linux Kernel Debugging and Security (LFD440)