JSNAD Exam: Proctor did NOT show up!

binaspro

Hi there, I was supposed to take my JSNAD exam on 20 Sep 2021 8:30PM Africa/Nairobi time zone, my portal instructed me to install PSI Secure Browser, after I installed it and scanned my ID, face, and room it showed screen with "You're all set". I sat there waiting for the proctor for more than an hour but no one appeared, and the application was just showing "You're all set" even after reloading and relaunching. I recorded a video of my screen showing the issue.

4 hours later, I received an email saying I took my exam, which means something else happened and it's being submitted automatically.

Please help me with this.

binaspro

Video recording of the issue: https://streamable.com/k7pn96

mstepien

Hi @binaspro,

We are sorry to hear you experienced issues with the JSNAD exam. If you have not done so yet, please open a ticket with the LF Customer Support Team at trainingsupport.linuxfoundation.org, and they will assist you (please note their business hours, M-F 8am-8pm US Central Time). All exam-related problems can only be solved with assistance from the support team, while the forum is for course content related questions.

Best regards,
Magda
The Linux Foundation Training Team