Issues for installing Ricoh Aficio SG3100SNw

Fabien

Hi,

I need some help with my network printer.

When I make the install in cups web interface everything is good, I choose default config and use ppd file from openprinting.org.

When I make a print, the lcd screen of the printer displays "Printing" for a few seconds and go back to the state "Ready", but nothing else happend.

If someone have an idea to solve my issue, I'll take it.

Fabien

Hi,

More informations :

My OS : Ubuntu 12.10
Cups version : 1.6.1
Printer firmware version : main 1.16, printer 1.0.2
ppd file : from openprinting.org, this link

The printer is on LAN, with static IP. I tested on USB, it is the same issue

I tested my ppd file with cupstestppd, result is : PASS

mfillpot

The fact that the printer itself gives the confirmation about printing makes me think that the problem lies within the device itself, however I am not a printer expert since I avoid paper.

Have you tried printing from other operating systems, both linux and windows and experienced the same results?

Fabien

Hi,

Thanks for your answer.

I have one virtual windows xp SP3 on my Ubuntu and it's work.

I will test with my laptop under windows 7.

I use only ubuntu as Linux OS, can you advise me another better to make tests ?

mfillpot

You can try a non-debian based Os such as fedora. The purpose of the recommendation is to see if the drivers that you are using in ubuntu are the cause. Where did you get the ppd file from?

Fabien

Ok, I will test with fedora.

I get the ppd file from www.openprinting.org/printer/Ricoh/Ricoh-AficioSG3100SNw .

The ppd is describe as works perfectly.

I tested the another driver supplied by Ricoh, the pxlcolor at the end of the page and results are same.

I'll test with Fedora asap and I'll feed back you.

Fabien

Hi,

I tested with Fedora this morning and it's same result as with Ubuntu.

mfillpot

I think it is best to rephrase the response, it may be possible to run the printer under non-windows operating systems but it appears that the cups driver that the manufacturer provided does not work properly. You can write the manufacturer to alert of the problem and hopefully they may try to get it fixed.

Fabien

Hi,

First, many thanks for your help. I'll contact Ricoh France to alert them. I'll feed you back when it's resolved.

Fabien

I have a reply from Ricoh support. There is two models for the SG3100 printer, The SG3100SNw and the SG3100SFNw.

Today only the SG3100SFNw support pcl6 language. The ppd file use it to communicate with printer.

I'm waiting a firmware update.

Fabien

After a (very) long time, I have a solution.

I had download a deb package from this page.

This is the japanese version of Ricoh support site.

But it's works !!

[Deleted User]

The user and all related content has been deleted.

RobertCunliffe

I have one of these and have had to spend hours on the phone to Ricoh Support, who told me that they don't support Linux/Ubuntu for this mfd.

I have to transfer files and print from a Windows PC.

It isn't satisfactory and the inks are v expensive, but the print quality and scanning is good.

malichiyatsia

@Fabien said:
Hi,

Thanks for your answer.

I have one virtual windows xp SP3 on my Ubuntu and it's work.

I will test with my laptop under windows 7.

I use only ubuntu as Linux OS, can you advise me another better to make tests ?

When I make the install in cups web interface everything is good, I choose default config and use ppd file from openprinting.org.

malichiyatsia

@malichiyatsia said:

@Fabien said:
Hi,

Thanks for your answer.Vidmate iTunes

I have one virtual windows xp SP3 on my Ubuntu and it's work.
Notepad++
I will test with my laptop under windows 7.

I use only ubuntu as Linux OS, can you advise me another better to make tests ?

When I make the install in cups web interface everything is good, I choose default config and use ppd file from openprinting.org.