hplip 3.12.4.run problems

kena43

I run OS ubuntu 10.04 and oannot get it to print even after many attsaempts to install/uninstall hp hplip-3.12.4.run.

Machine says "printer ready" but machine "not connected"

Any ideas for me?

kena43

arseenowe@att.net

Thanks.

rechil_colin

Try this..... 1st make sure the printer is connected to comp and powered on. Next open terminal and check if the usb kernel modules are loaded as: lsmod | grep usb. Unplug the printer cable from comp and enter this command: tail -f /var/log/syslog
Again reconnect the printer cable & it shows some messages just press ctrl-c to stop it. Now check whether the printer gets correctly detected by the usb subsystem by typing as: lsusb
Check whether the device files have correct permissions: ls -l /dev/usb/lp* /dev/bus/usb/*/*

Now check for HP printers as: hp-info -i
and choose the printer with the problem from the text menu, then copy the deviceid from the entry and again check whether hplip connects by the commands: hp-makeuri <bus>:<deviceid> here replace bus & deviceid by the bus and device numbers from the lsusb outputs. The numbers must be supplied with three digits, like for eg. 009:017.
If possible find out if the printer gets detected by cups: lpinfo -v
Or u may use web interface like: http://127.0.0.1:631

kena43

Connected but units do not work/print. The only error showing is a defective ink cartridge.

mfillpot

Have you also confirmed that the user(s) are members of the lp or printing group?

kena43

yes, if I understand your question correctly.

kena43

ken@ken-laptop:~$ lsmod | grep usb
usblp 10481 0
usb_storage 40065 0
ken@ken-laptop:~$
ken@ken-laptop:~$ tail -f /var/log/syslog
Apr 26 00:42:37 ken-laptop udev-configure-printer: Disabled printer ipp://localhost:631/printers/Deskjet_1000_J110 as the corresponding device was unplugged or turned off
Apr 26 00:42:37 ken-laptop udev-configure-printer: URI of print queue: cups-pdf:/, normalized: cups pdf
Apr 26 00:42:37 ken-laptop udev-configure-printer: URI of detected printer: hp:/usb/Deskjet_1000_J110_series?serial=CN0BM22H0N05D2, normalized: deskjet 1000 j110 series serial cn0bm22h0n05d2
Apr 26 00:42:37 ken-laptop udev-configure-printer: URI of detected printer: usb://HP/Deskjet%201000%20J110%20series?serial=CN0BM22H0N05D2, normalized: deskjet 1000 j110 series serial cn0bm22h0n05d2
Apr 26 00:42:37 ken-laptop kernel: [51055.702164] atkbd.c: Unknown key pressed (translated set 2, code 0x8d on isa0060/serio0).
Apr 26 00:42:37 ken-laptop kernel: [51055.702168] atkbd.c: Use 'setkeycodes e00d <keycode>' to make it known.
Apr 26 00:42:37 ken-laptop cpufreqd: get_class_device_attribute: couldn't open /sys/devices/LNXSYSTM:00/LNXSYBUS:00/PNP0C0A:00/power_supply/BAT0/energy_full (No such file or directory)
Apr 26 00:42:37 ken-laptop cpufreqd: get_class_device_attribute: couldn't open /sys/devices/LNXSYSTM:00/LNXSYBUS:00/PNP0C0A:00/power_supply/BAT0/energy_now (No such file or directory)
Apr 26 00:42:37 ken-laptop cpufreqd: get_class_device_attribute: couldn't open /sys/devices/LNXSYSTM:00/LNXSYBUS:00/PNP0C0A:00/power_supply/BAT0/energy_full (No such file or directory)
Apr 26 00:42:37 ken-laptop cpufreqd: get_class_device_attribute: couldn't open /sys/devices/LNXSYSTM:00/LNXSYBUS:00/PNP0C0A:00/power_supply/BAT0/en0
ken@ken-laptop:~$ lsusb
Bus 008 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 007 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 006 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 002 Device 022: ID 03f0:8811 Hewlett-Packard
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 001 Device 003: ID 0c45:63ee Microdia
Bus 001 Device 002: ID 0bda:0158 Realtek Semiconductor Corp. Mass Storage Device
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
ken@ken-laptop:~$
ken@ken-laptop:~$ ls -l /dev/usb/lp* /dev/bus/usb/*/*
crw-rw-r-- 1 root root 189, 0 2012-04-25 10:32 /dev/bus/usb/001/001
crw-rw-r-- 1 root root 189, 1 2012-04-25 10:32 /dev/bus/usb/001/002
crw-rw-r-- 1 root root 189, 2 2012-04-25 10:32 /dev/bus/usb/001/003
crw-rw-r-- 1 root root 189, 128 2012-04-25 10:32 /dev/bus/usb/002/001
crw-rw-r--+ 1 root lp 189, 149 2012-04-26 00:47 /dev/bus/usb/002/022
crw-rw-r-- 1 root root 189, 256 2012-04-25 10:32 /dev/bus/usb/003/001
crw-rw-r-- 1 root root 189, 384 2012-04-25 10:32 /dev/bus/usb/004/001
crw-rw-r-- 1 root root 189, 512 2012-04-25 10:32 /dev/bus/usb/005/001
crw-rw-r-- 1 root root 189, 640 2012-04-25 10:32 /dev/bus/usb/006/001
crw-rw-r-- 1 root root 189, 768 2012-04-25 10:32 /dev/bus/usb/007/001
crw-rw-r-- 1 root root 189, 896 2012-04-25 10:32 /dev/bus/usb/008/001
crw-rw---- 1 root lp 180, 0 2012-04-26 00:47 /dev/usb/lp0
ken@ken-laptop:~$
ken@ken-laptop:~$ hp-info -i

HP Linux Imaging and Printing System (ver. 3.12.4)
Device Information Utility ver. 5.2

Copyright (c) 2001-14 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Using device: hp:/usb/Deskjet_1000_J110_series?serial=CN0BM22H0N05D2


hp:/usb/Deskjet_1000_J110_series?serial=CN0BM22H0N05D2

error: Error attempting to read r-value (2).
Device Parameters (dynamic data):
Parameter Value(s)

---

---

agent1-ack False
agent1-desc Black cartridge
agent1-dvc 0
agent1-health 0
agent1-health-desc Good/OK
agent1-hp-ink False
agent1-id 0
agent1-kind 3
agent1-known False
agent1-level 0
agent1-level-trigger 3
agent1-sku 61/61XL/61b
agent1-type 1
agent1-virgin False
back-end hp
cups-printers
cups-uri hp:/usb/Deskjet_1000_J110_series?serial=CN0BM22H0N05D2
dev-file
device-state 1
device-uri hp:/usb/Deskjet_1000_J110_series?serial=CN0BM22H0N05D2
deviceid MFG:HP;MDL:Deskjet 1000 J110
series;CMD:PCL,DW-PCL,DESKJET,DYN;CLS:PRINTER;DES:CH340A;C
ID:HPIJVIPAV1;LEDMDIS:USB#07#01#02,USB#FF#04#01;SN:CN0BM22
H0N05D2;S:038000C4840F1021112c1f30000fff88000;J:
;Z:0102,0503746b000000,0600,0c0,0e000c0000,0f01000000,1000
0008000008,12000,140,150,16361a37460001000000000001,170000
5a000000;
duplexer 0
error-state 101
host
in-tray1 True
in-tray2 False
is-hp True
media-path 3
panel 0
panel-line1
panel-line2
photo-tray 0
port 1
r 0
revision 3
rg 000
rr 000000
rs 000000000
serial CN0BM22H0N05D2
status-code 1017
status-desc There is a problem with a print cartridge
supply-door 0
top-door 1

Model Parameters (static data):
Parameter Value(s)

---

---

align-type 16
clean-type 1
color-cal-type 0
copy-type 0
embedded-server-type 0
fax-type 0
fw-download False
icon hp_deskjet_f4200.png
io-mfp-mode 3
io-mode 1
io-support 2
job-storage 0
linefeed-cal-type 0
model Deskjet_1000_J110_series
model-ui HP Deskjet 1000 j110 Series
model1 HP Deskjet 1000 J110 Series
monitor-type 0
panel-check-type 1
pcard-type 0
plugin 0
plugin-reason 0
power-settings 0
pq-diag-type 0
r-type 1
r0-agent1-kind 3
r0-agent1-sku 61/61XL/61b
r0-agent1-type 1
r0-agent2-kind 3
r0-agent2-sku 61/61XL
r0-agent2-type 2
r10-agent1-kind 3
r10-agent1-sku 802/802XL/802b
r10-agent1-type 1
r10-agent2-kind 3
r10-agent2-sku 802/802XL
r10-agent2-type 2
r18-agent2-kind 3
r18-agent2-sku 93/95
r18-agent2-type 2
r18-agent3-kind 3
r18-agent3-sku 99
r18-agent3-type 3
r2-agent1-kind 3
r2-agent1-sku 61/61XL/61b
r2-agent1-type 1
r2-agent2-kind 3
r2-agent2-sku 61/61XL
r2-agent2-type 2
r4-agent1-kind 3
r4-agent1-sku 301/301XL/301b
r4-agent1-type 1
r4-agent2-kind 3
r4-agent2-sku 301/301XL
r4-agent2-type 2
r8-agent1-kind 3
r8-agent1-sku 122/122XL/122b
r8-agent1-type 1
r8-agent2-kind 3
r8-agent2-sku 122/122XL
r8-agent2-type 2
scan-src 0
scan-type 0
status-battery-check 0
status-dynamic-counters 1
status-type 2
support-released True
support-subtype 2202411
support-type 2
support-ver 3.10.9
tech-class
tech-subclass
tech-type 2
usb-pid 34833
usb-vid 1008
wifi-config 0

Status History (most recent first):
Date/Time Code Status Description User Job ID

---

---

---

---

---

04/26/12 00:55:51 1017 There is a problem with a print ken 0
cartridge
04/26/12 00:42:37 501 Print job has completed ken 159
04/26/12 00:42:37 5021 Device is busy ken 159
04/25/12 16:37:48 501 Print job has completed ken 161
04/25/12 16:37:47 500 Started a print job ken 161
04/25/12 16:37:03 501 Print job has completed ken 158
04/25/12 16:36:56 500 Started a print job ken 158
04/25/12 16:32:37 501 Print job has completed ken 161
04/25/12 16:32:36 500 Started a print job ken 161
04/25/12 16:31:52 501 Print job has completed ken 158
04/25/12 16:31:45 500 Started a print job ken 158
04/25/12 16:27:26 501 Print job has completed ken 161
04/25/12 16:27:25 500 Started a print job ken 161
04/25/12 16:26:39 501 Print job has completed ken 158
04/25/12 16:26:32 500 Started a print job ken 158
04/25/12 16:22:24 501 Print job has completed ken 161
04/25/12 16:22:23 500 Started a print job ken 161
04/25/12 16:21:30 501 Print job has completed ken 158
04/25/12 16:21:23 500 Started a print job ken 158
04/25/12 16:17:22 501 Print job has completed ken 161
04/25/12 16:17:21 500 Started a print job ken 161
04/25/12 16:16:22 501 Print job has completed ken 158
04/25/12 16:16:14 500 Started a print job ken 159

04/25/12 14:05:17 501 Print job has completed ken 158
04/25/12 14:05:02 500 Started a print job ken 158
04/25/12 13:53:47 1017 There is a problem with a print ken 0
cartridge
04/25/12 13:28:47 501 Print job has completed ken 157
04/25/12 13:28:35 500 Started a print job ken 157
04/25/12 13:13:26 1017 There is a problem with a print ken 0
cartridge


Done.
ken@ken-laptop:~$ ken@ken-laptop:~$ lsusb
Bus 008 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 007 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 006 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 002 Device 022: ID 03f0:8811 Hewlett-Packard
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 001 Device 003: ID 0c45:63ee Microdia
Bus 001 Device 002: ID 0bda:0158 Realtek Semiconductor Corp. Mass Storage Device
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
ken@ken-laptop:~$ ls -l /dev/usb/lp* /dev/bus/usb/*/*
crw-rw-r-- 1 root root 189, 0 2012-04-25 10:32 /dev/bus/usb/001/001
crw-rw-r-- 1 root root 189, 1 2012-04-25 10:32 /dev/bus/usb/001/002
crw-rw-r-- 1 root root 189, 2 2012-04-25 10:32 /dev/bus/usb/001/003
crw-rw-r-- 1 root root 189, 128 2012-04-25 10:32 /dev/bus/usb/002/001
crw-rw-r--+ 1 root lp 189, 149 2012-04-26 00:47 /dev/bus/usb/002/022
crw-rw-r-- 1 root root 189, 256 2012-04-25 10:32 /dev/bus/usb/003/001
crw-rw-r-- 1 root root 189, 384 2012-04-25 10:32 /dev/bus/usb/004/001
crw-rw-r-- 1 root root 189, 512 2012-04-25 10:32 /dev/bus/usb/005/001
crw-rw-r-- 1 root root 189, 640 2012-04-25 10:32 /dev/bus/usb/006/001
crw-rw-r-- 1 root root 189, 768 2012-04-25 10:32 /dev/bus/usb/007/001
crw-rw-r-- 1 root root 189, 896 2012-04-25 10:32 /dev/bus/usb/008/001
crw-rw---- 1 root lp 180, 0 2012-04-26 00:47 /dev/usb/lp0
ken@ken-laptop:~$ clear

ken@ken-laptop:~$ hp-info -i

HP Linux Imaging and Printing System (ver. 3.12.4)
Device Information Utility ver. 5.2

Copyright (c) 2001-14 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Using device: hp:/usb/Deskjet_1000_J110_series?serial=CN0BM22H0N05D2


hp:/usb/Deskjet_1000_J110_series?serial=CN0BM22H0N05D2

error: Error attempting to read r-value (2).
Device Parameters (dynamic data):
Parameter Value(s)

---

---

agent1-ack False
agent1-desc Black cartridge
agent1-dvc 0
agent1-health 0
agent1-health-desc Good/OK
agent1-hp-ink False
agent1-id 0
agent1-kind 3
agent1-known False
agent1-level 0
agent1-level-trigger 3
agent1-sku 61/61XL/61b
agent1-type 1
agent1-virgin False
back-end hp
cups-printers
cups-uri hp:/usb/Deskjet_1000_J110_series?serial=CN0BM22H0N05D2
dev-file
device-state 1
device-uri hp:/usb/Deskjet_1000_J110_series?serial=CN0BM22H0N05D2
deviceid MFG:HP;MDL:Deskjet 1000 J110
series;CMD:PCL,DW-PCL,DESKJET,DYN;CLS:PRINTER;DES:CH340A;C
ID:HPIJVIPAV1;LEDMDIS:USB#07#01#02,USB#FF#04#01;SN:CN0BM22
H0N05D2;S:038000C4840F1021112c1f30000fff88000;J:
;Z:0102,0503746b000000,0600,0c0,0e000c0000,0f01000000,1000
0008000008,12000,140,150,16361a37460001000000000001,170000
5a000000;
duplexer 0
error-state 101
host
in-tray1 True
in-tray2 False
is-hp True
media-path 3
panel 0
panel-line1
panel-line2
photo-tray 0
port 1
r 0
revision 3
rg 000
rr 000000
rs 000000000
serial CN0BM22H0N05D2
status-code 1017
status-desc There is a problem with a print cartridge
supply-door 0
top-door 1

Model Parameters (static data):
Parameter Value(s)

---

---

align-type 16
clean-type 1
color-cal-type 0
copy-type 0
embedded-server-type 0
fax-type 0
fw-download False
icon hp_deskjet_f4200.png
io-mfp-mode 3
io-mode 1
io-support 2
job-storage 0
linefeed-cal-type 0
model Deskjet_1000_J110_series
model-ui HP Deskjet 1000 j110 Series
model1 HP Deskjet 1000 J110 Series
monitor-type 0
panel-check-type 1
pcard-type 0
plugin 0
plugin-reason 0
power-settings 0
pq-diag-type 0
r-type 1
r0-agent1-kind 3
r0-agent1-sku 61/61XL/61b
r0-agent1-type 1
r0-agent2-kind 3
r0-agent2-sku 61/61XL
r0-agent2-type 2
r10-agent1-kind 3
r10-agent1-sku 802/802XL/802b
r10-agent1-type 1
r10-agent2-kind 3
r10-agent2-sku 802/802XL
r10-agent2-type 2
r18-agent2-kind 3
r18-agent2-sku 93/95
r18-agent2-type 2
r18-agent3-kind 3
r18-agent3-sku 99
r18-agent3-type 3
r2-agent1-kind 3
r2-agent1-sku 61/61XL/61b
r2-agent1-type 1
r2-agent2-kind 3
r2-agent2-sku 61/61XL
r2-agent2-type 2
r4-agent1-kind 3
r4-agent1-sku 301/301XL/301b
r4-agent1-type 1
r4-agent2-kind 3
r4-agent2-sku 301/301XL
r4-agent2-type 2
r8-agent1-kind 3
r8-agent1-sku 122/122XL/122b
r8-agent1-type 1
r8-agent2-kind 3
r8-agent2-sku 122/122XL
r8-agent2-type 2
scan-src 0
scan-type 0
status-battery-check 0
status-dynamic-counters 1
status-type 2
support-released True
support-subtype 2202411
support-type 2
support-ver 3.10.9
tech-class
tech-subclass
tech-type 2
usb-pid 34833
usb-vid 1008
wifi-config 0

Status History (most recent first):
Date/Time Code Status Description User Job ID

---

---

---

---

---

04/26/12 00:55:51 1017 There is a problem with a print ken 0
cartridge
04/26/12 00:42:37 501 Print job has completed ken 159
04/26/12 00:42:37 5021 Device is busy ken 159
04/25/12 16:37:48 501 Print job has completed ken 161
04/25/12 16:37:47 500 Started a print job ken 161
04/25/12 16:37:03 501 Print job has completed ken 158
04/25/12 16:36:56 500 Started a print job ken 158
04/25/12 16:32:37 501 Print job has completed ken 161
04/25/12 16:32:36 500 Started a print job ken 161
04/25/12 16:31:52 501 Print job has completed ken 158
04/25/12 16:31:45 500 Started a print job ken 158
04/25/12 16:27:26 501 Print job has completed ken 161
04/25/12 16:27:25 500 Started a print job ken 161
04/25/12 16:26:39 501 Print job has completed ken 158
04/25/12 16:26:32 500 Started a print job ken 158
04/25/12 16:22:24 501 Print job has completed ken 161
04/25/12 16:22:23 500 Started a print job ken 161
04/25/12 16:21:30 501 Print job has completed ken 158
04/25/12 16:21:23 500 Started a print job ken 158
04/25/12 16:17:22 501 Print job has completed ken 161
04/25/12 16:17:21 500 Started a print job ken 161
04/25/12 16:16:22 501 Print job has completed ken 158
04/25/12 16:16:14 500 Started a print job ken 159
04/25/12 14:05:17 501 Print job has completed ken 158
04/25/12 14:05:02 500 Started a print job ken 158
04/25/12 13:53:47 1017 There is a problem with a print ken 0
cartridge
04/25/12 13:28:47 501 Print job has completed ken 157
04/25/12 13:28:35 500 Started a print job ken 157
04/25/12 13:13:26 1017 There is a problem with a print ken 0
cartridge


Done.
ken@ken-laptop:~$ clear

ken@ken-laptop:~$ hp-makeuri 002:022

HP Linux Imaging and Printing System (ver. 3.12.4)
Device URI Creation Utility ver. 5.0

Copyright (c) 2001-14 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

CUPS URI: hp:/usb/Deskjet_1000_J110_series?serial=CN0BM22H0N05D2

Done.
ken@ken-laptop:~$

mfillpot

The output looks normal enough, and the message about an error with the cartridge was received from the printer so I do not think any software changes will correct it. Have you attempted to reseat the ink cartridges or print to that printer from another operating system?

kena43

I reset the ink cartridges but to no avail. Am not set up to operate from another operating system.

kena43

Tested printer on Windows XP with the following results

HPTri Color
The cartridges listed above are not intended for use in this printer as it is currently configured.
Please refer to Printer Help.

mfillpot

I am wondering why that error message would not populate the same in hplip, I guess there is room for improvement in hplip. Anyway, you found the problem, the printer itself is reporting that the incorrect color cartridge is installed. If the correct cartridge is installed then it would be a hardware error that would warrant replacing the printer.

rechil_colin

It is best to call a HW expert specially who has deep knowledge in printers. Check ur printer by the person and probably ur probs will be sorted out.