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Error when trying to install an SSL on a vded

I am trying to install an SSL on my dedicated server that Godaddy is hosting. I have worked with them and they say everything is correctly set up but when I go to install the SSL, I get the following error:

Error

SSL install aborted due to error: Sorry, you must have a dedicated ip to use this feature for the user: chwmuseu! If you are intending to install a shared certificate you must use the username "nobody" for security and bandwidth reporting reason

I have the dedicated IP set up and am not sure what to do next. Any thoughts would be greatly appreciated.

Thank you,

Keith

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