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CKAD Certification "renewal"- verification tool shows inactive and no Credly badge

shpeterchoi
shpeterchoi Posts: 2
edited December 11 in LFS258 Class Forum

My CKAD cert expired in Feb 2025...I took the test again (and passed), however when I check the certification verification tool based on the cert ID provided by the pass email from linux foundation, it says it's inactive. This must be a glitch, and I'm suspecting this is why I haven't received a Credly badge as well. Not sure if anyone else has experienced this. Is a fix available? Is the original Credly badge supposed to get an updated expiry to reflect, or is a new badge supposed to be issued altogether?

I've opened a support ticket with LF, haven't heard back yet. Feeling a bit sad and stressed about this, I had sent the cert to my office project manager and she pointed out the status when checking the verification tool.

Comments

  • mstepien
    mstepien Posts: 582

    Hi @shpeterchoi,

    Our Customer Support team will be able to assist you. Please note that it can take several business days (excluding holidays and weekends) for the Support team to respond, depending on volume.

    Thank you for your patience while they work to assist all students. They'll follow up with you as soon as they can.

    Best,
    Magda

  • shpeterchoi
    shpeterchoi Posts: 2

    Thank you, it's fixed now.

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