CKAD horrible PSI experience

Dear Linux Foundation Certification Team,

I am writing to formally request a reinstatement of my CKAD exam attempt, which I took on 2nd June 2025 at 7:00 PM, due to repeated and severe technical issues encountered with the PSI browser-based platform.

This is the third time I’ve experienced significant disruptions with PSI. My first two CKA attempts were also plagued by extreme terminal lag and instability — I was unable to complete more than 9 questions in each attempt. While I did eventually pass the CKA on my third try, it came only after enduring considerable frustration, time loss, and mental fatigue — none of which were due to lack of preparation.

During today's CKAD exam, the PSI terminal once again kept crashing, causing repeated loss of all unsaved configuration changes. I had to redo several tasks multiple times, costing me valuable time and severely affecting my performance.

I logged a P1 support ticket with PSI (ID: 4954907) and was also assigned a Linux Foundation JIRA case TCCS-143203. The proctor attempted to involve PSI support mid-exam, but mentioned that timer will continue to run. As is unfortunately common with PSI, support response time was 30–45 minutes, which makes it impossible to recover fairly within the exam window.

This recurring experience has been deeply disheartening. At $300 per attempt, candidates expect a stable and professional testing environment — especially for time-sensitive, skill-intensive certifications like CKAD, CKA and CKS. It is extremely concerning that these platform issues persist despite continued feedback from the candidate community.

I respectfully request a free retake of the CKAD exam and strongly urge the Linux Foundation to reassess its relationship with PSI, or at minimum, enforce urgent improvements in platform stability and support responsiveness.

Thank you for your understanding and prompt attention to this matter. I look forward to a fair resolution.

Best regards,
Naresh Sharma