Horrible experience with technical Issues during CKA Exam

I scheduled a CKA exam for March 13, 2024, but unfortunately, I was unable to take the exam because my ID card name did not match the registration details. As a result, the proctor denied me access to the exam. Following the incident, I promptly filed a complaint with Linux, the administering body. However, despite my efforts, I have yet to receive any response or resolution

The same issue resurfaced in last month as well. it will hang in the middle 3to 4 times.

Hi @mbinuncal

We apologize for the inconvenience this has caused. If you have not done so already, please open a ticket with the Linux Foundation Customer Support Team at trainingsupport.linuxfoundation.org and they will assist you in rescheduling your exam. Please note that response time can take up to several business days.

Regards,
Flavia
Linux Foundation Training Team

Dear Community,

I would like to share the technical issues I encountered during my Certified Kubernetes Administrator (CKA) exam on 19th March.

While attempting the first question itself I faced significant performance issues in 10mins after starting the exam with the PSI web browser. The Linux machine became unresponsive when typing commands, and the server displayed an “updating” status for approximately three minutes. Additionally, accessing the official documentation was extremely slow, and I was unable to copy content efficiently. Switching between the documentation and the Linux machine also took an unusually long time so could not complete the other questions even

I promptly informed the proctor via chat, who then connected me with technical support after about five minutes. Subsequently, the proctor stopped the exam and raised a support ticket to address the issue. However, I am unable to view this ticket on the support ticket portal.

To seek assistance, I created a new ticket on the same day, but I have not received any response so far. I kindly request that a retake of the exam be arranged as soon as possible, as the technical issues severely impacted complete the certification exam.

How long can I expect response from the support team ,I am eager to resolve this matter as soon as possible and would greatly appreciate any assistance in expediting the process, including the possibility of scheduling a retake.

Thank you once again for your support and understanding. I look forward to hearing from you soon.

I totally agree with OP about the poor test environments for the exorbitant price they charge for the tests. They probably deliberately make the environments miserable for the test takers so that they can generate revenue. Its annoying that they conveniently blame this on the test takers wifi. My remote desktop browser went offline for significant time, my keyboard went unresponsive and could no longer scroll up and down, the whole screen kept flickering (including buttons on the questions panel, the screens in remote desktop kept switching on their own without any action from my side.. all this caused severe distress and panic. Genuine test takers are penalised for poor test environments which is the sole and only responsibility of TLF. They could do basic cleanup before handing over the test environments. Its not at all justified to charge $300+ per certification and hand over junk environments for the test takers to fend for themselves. Very unprofessional way to generate revenue yet calling themselves stalwarts of Open Source.