Yesterday my KCNA exam didnt launch
Hi, my KCNA exam didnt launch. The PSI Secure Browser was not showing the exam and the trainingsportal was loading forever. I raised a ticket https://jira.linuxfoundation.org/plugins/servlet/desk/portal/15/TCCS-131886
but unfortunately I have not received any answer. I am feeling like in the middle of nowhere and do not know what to do. Honestly, I want a free re-take for that mess but even tho, the normal retake does not show up after more than the declared 24 hours.
Can someone please help me?
Answers
-
Hi @fakieheelflip,
We apologize that you encountered issues during your exam. Please note that it can take several business days (no holidays or weekends) for the Support team to respond, depending on the volume. Rest assured they will assist you when they get to your ticket.
Best regards,
Magda
Linux Foundation Education Team0 -
Hi @mstepien ,
when?
0 -
Hi @fakieheelflip,
Tickets are addressed in the order they are received. Thank you for your patience while our Customer Support team works to assist all students.
Regards,
Magda0 -
Hi @mstepien ,
got an answer of the support. Luckily I can re-take the exam.
Thanks.1 -
0
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