[Exam] [JSNAD] Unable to Open PSI secure browse on my pixelbook go as well as Dell laptops

venkatjandhyala

I am unable to start PSI browser on my pixelbook go or DELL laptops.

My exam has been scheduled @13:00 11/09 and i am already 20mins late.

On my pixel book go it shows below error when opening

command - sudo ./PSI-SecureBrowserSetup_pd_3C9QDX97113T33YKSTY9DEMY5M-01GCP51Y8ME9DA3DPQ96SZ3ANH
error - error while loading shared libraries: libGLESv2.so.2: cannot open shared object file: No such file or directory

On my Dell laptop the PSI browser is installed but it never loads it is at “please wait while the system is loading” from last 15mins.

Please help.

fcioanca

Hi,

Please open a ticket with the Linux Foundation Customer Support team at trainingsupport.linuxfoundation.org and they will assist you with rescheduling the exam. The forum is used only for course content related questions.

Regards,

Flavia

venkatjandhyala

Hi Fcioanca,

Thanks for a quick response.

I have raised a ticker at trainingsupport.linuxfoundation.org as well under "Exam session issue"

https://jira.linuxfoundation.org/plugins/servlet/theme/portal/15/TCCS-42674?sda_source=notification-email

Regards,
Purna.

venkatjandhyala

Hi Fcioanca,

It has been 3days and I have not received any updates from trainingsupport.linuxfoundation.org. is there any other way to communicate? Thanks.

Regards,

Purna

fcioanca

They may take longer at times if the volume of tickets is larger, but they will get back to you. Thank you for your patience!